Payment, Cancellation and Refund Terms

Package requests move into commercial approval after website ownership verification and authorization declaration are completed.

Until Shopier is enabled, payment links and commercial approval may be handled manually by the operations team.

The customer may cancel the request before measurement starts. If payment was collected, a full refund may be evaluated.

After measurement is planned, scanning starts or report production begins, cancellation requests are evaluated according to work progress.

For cancellations before service start, refund processing follows the payment provider and bank processing times.

For services where the report has been delivered, measurement output generated or results connected to the client panel, refund is not standard except under a specific contract or operations review.

If the service cannot be started for technical reasons, alternative timing, scope change or refund options are offered to the customer.

For Enterprise package, recurring tracking, custom pentest, internal network, red team or consulting work, quote and contract terms take priority.

The general rules on this page are evaluated together with written quote or contract terms.